KACE® Cloud Mobile Device Manager

Release Notes

August 2021

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud Mobile Device Manager allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains several new features and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+

Apple

  • iOS, iPadOS, tvOS15+
  • macOS 13+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 13+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

 

New features

New features in KACE Cloud:

  • Time zone collected during Inventory (Android, iOS only, and Windows only). Starting in this release, on each Inventory, KACE Cloud MDM collects the time zone of managed Android, iOS, and Windows devices. You can see it on the Device Details tab.
  • Finding out the location of a company-owned Windows device. KACE Cloud MDM allows you to quickly perform an on-demand request of a company-owned Windows device. You can also force location services, to prevent errors that occur when location settings are disabled on the managed device.

    NOTE: Requesting a location of a Windows virtual machine may not provide accurate results.

  • Ability to import and export report definitions.This feature allows you to easily import or export report definitions, when needed. This can help you create a local copy of your report configuration, share it with other users, or to quickly import previously backed up report definitions. Report definitions include the report name, description, the report query, and any tags associated with the report (if applicable). In addition to the WHERE clause of the report query (appearing in the Query field on the report detail page), the report query also includes the name of the entity set, the selected columns, and the name of the column used to sort the report. This information is stored in YAML format, used for writing configuration files, or other types of files, for storing or transmitting data.

  • Applying custom profiles to Windows devices. A KACE Cloud MDM custom profile references one or more existing Windows policies and allows you to apply it to applicable Windows devices. You can, for example, enable Location services on a target device by creating a custom profile that makes use of a Windows policy, and then applying that profile to a desired device.

    Configuration of Microsoft Windows devices through MDM uses a special format language called SyncML (Synchronization Markup Language). This format language enables you to specify keys (in the form of URI’s) and values to configure the target device. The process of referencing Windows policies is fairly technical and it assumes that you have a good understanding of the Windows Policy configuration service provider (CSP).

    You can create and manage custom profiles in the Library, like other KACE Cloud MDM configuration settings. There are two types of custom profiles: Configuration Profiles allow you to assign values to device settings and as such can be applied to devices either directly, or by adding it to an applicable KACE Cloud MDM policy. Command Profiles can run only once on a target device, and can be directly associated to the device, but cannot be added to a policy.

For complete information about these features, visit the KACE Cloud Mobile Device Manager Help Center.

See also:

Resolved issues

The following issue is addressed in this release.

Table 1: General resolved issues

Resolved Issue Issue ID
Some Apple devices were getting repeated inventory commands. 5372
The Wi-Fi power is forced on restriction was enabled when it should have defaulted to disabled. 5347

Known issues

The following issue is known to exist at the time of release.

Table 2: General known issues

Known Issue Issue ID
Occasionally the policy details for a device may show success even if the entity in question did not successfully install. 3286

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product


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KACE Cloud Help Center
Updated - August 2021